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Payments & billing

Three payment paths so every user can subscribe — including users in Russia and Iran where international cards are blocked.

Accepted payment methods

Pick whichever method works in your region. All three give you the same plan, the same servers, and the same refund policy.

Cards via Stripe

Visa, Mastercard, American Express, Apple Pay, and Google Pay. Most secure path for users outside Russia and Iran. 3D Secure is supported.

Instant activation

Crypto via NowPayments

BTC, ETH, USDT (TRC20 / ERC20), TRX, BNB, LTC, and 100+ other coins. The recommended path for users in censored regions — fully anonymous.

5–30 min activation

Russia: Lava.top

Russian cards via SBP (Система быстрых платежей) and MIR. The recommended path for Russian users when international cards are declined.

Instant activation

Why "Payment Was Partially Received" appears

Crypto networks charge a transaction fee that varies by minute, especially on Bitcoin and Ethereum. If the network fee was higher than expected when your transaction confirmed, NowPayments shows "partially received" — they got less than the invoice amount.

We auto-credit the difference up to a small tolerance. If the underpayment is larger, your dashboard will show a "top up" button. Pay the missing amount in the same currency and your subscription activates immediately.

How long until my subscription activates

Stripe and Lava.top: instant. The webhook fires within seconds of approval and your dashboard updates before you can refresh the page.

Crypto via NowPayments: 5–30 minutes. The wait depends on the coin's confirmation count: USDT-TRC20 confirms in under 1 minute, BTC needs 1 confirmation (~10 minutes), ETH needs ~3 minutes for finality.

If 60 minutes have passed and your subscription is still inactive, open a support ticket with your transaction hash — we will manually verify and credit your account.

Card declined? Most common reasons

Stripe declines a card for a specific reason — we just relay the bank's response. The four most common reasons:

  • Issuer declined (your bank blocked the charge — call them to whitelist NexTunnel, or use a different card).
  • Insufficient funds (try a different card or top up).
  • International blocks (some banks block all foreign-currency transactions — call to enable, or use crypto).
  • 3D Secure failed (you missed the SMS code or banking-app push — retry and complete the prompt within 5 minutes).

If your card keeps failing, switch to crypto. NowPayments accepts 100+ coins and never declines for KYC reasons.

Refund process

We offer a 3-day money-back guarantee on first paid charges. Open a support ticket with your account email — refunds process in 5–7 business days for cards and 1–3 hours for crypto reversals.

Ready to subscribe?

All three payment paths give you the same servers, the same protocols, and the same refund policy. Pick whatever works in your region.