Terms of Service

Last updated: March 2026

1. Acceptance of Terms

By accessing, browsing, or using NexTunnel's website, applications, or VPN services (collectively, the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must immediately cease using the Service.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and the operator of NexTunnel ("NexTunnel," "we," "us," or "our").

2. Definitions

• "Service" — The NexTunnel VPN service, website, APIs, and all associated applications and features.
• "Account" — A registered user account created to access the Service.
• "Subscription" — A paid plan granting access to the VPN service for a specified period.
• "Credentials" — VPN configuration data including VLESS links, QR codes, and UUIDs assigned to your devices.
• "Traffic" — Data transferred through the VPN tunnel, measured in gigabytes (GB).
• "Content" — Any data, information, or material transmitted through the Service.

3. Eligibility & Age Requirements

You must be at least 18 years of age (or the age of legal majority in your jurisdiction, whichever is higher) to use the Service. By creating an Account, you represent and warrant that you meet this age requirement. We reserve the right to request proof of age at any time and to terminate accounts that violate this requirement.

4. Account Registration & Security

To use the Service, you must create an Account by providing accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your Account credentials
• All activities that occur under your Account
• Notifying us immediately of any unauthorized access or security breach
• Ensuring your contact information remains current and accurate

You may not share, sell, transfer, or allow others to use your Account. Each Account is for individual use only. We reserve the right to suspend or terminate accounts with suspicious activity.

5. Service Description

NexTunnel provides a Virtual Private Network (VPN) service using the VLESS+Reality protocol. The Service routes your internet traffic through encrypted tunnels to enhance your privacy and security online. The Service is provided "as is" and "as available."

We do not guarantee that the Service will be uninterrupted, error-free, or that it will meet your specific requirements. Network conditions, server load, and external factors may affect performance.

6. Subscription & Billing

Billing: Subscriptions are billed monthly or annually through Stripe, our payment processor. By subscribing, you authorize recurring charges at the applicable rate for your chosen plan and billing interval.

Price Changes: We reserve the right to modify pricing with at least 30 days' notice. Existing subscribers will be notified before any price change takes effect on their next billing cycle.

Cancellation: You may cancel your Subscription at any time. Cancellation takes effect at the end of your current billing period. No partial refunds are issued for unused time within a billing period.

Failed Payments: If a payment fails, your account enters a "Past Due" state. You have 7 days to resolve the payment issue before your account is suspended.

7. Refund Policy

We offer a 7-day money-back guarantee for first-time subscribers. To request a refund, contact our support team within 7 days of your initial purchase. Refunds are not available for:

• Renewal payments (only first payment qualifies)
• Accounts terminated for violating these Terms
• Additional traffic purchases
• Coupon-discounted or promotional purchases (at our discretion)

8. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference.

9. Prohibited Uses

You may NOT use the Service for any of the following activities:

• Any activity that violates applicable local, national, or international laws or regulations
• Distribution, storage, or transmission of child sexual abuse material (CSAM) — reported to authorities
• Terrorism-related activities, including recruitment, funding, or propaganda
• Human trafficking, exploitation, or forced labor
• Distribution of malware, ransomware, viruses, trojan horses, or other harmful software
• Unauthorized access to computer systems, networks, or data (hacking)
• Distributed Denial of Service (DDoS) attacks or participation in botnets
• Fraud, phishing, identity theft, or social engineering attacks
• Sending spam, unsolicited bulk communications, or commercial solicitation
• Harassment, threats, stalking, doxxing, or intimidation of individuals
• Copyright infringement at commercial scale
• Cryptocurrency mining through the VPN tunnel
• IP address spoofing or network manipulation beyond the VPN's intended function
• Reselling, sublicensing, or sharing your VPN access with third parties
• Attempting to circumvent traffic quotas, device limits, or other Service restrictions
• Scraping, data mining, or automated access to websites in violation of their terms
• Torrenting or P2P file sharing on plans that do not explicitly allow it

10. Traffic Quotas & Fair Usage

Each Subscription plan includes a monthly traffic allowance. Traffic usage is calculated based on the total data transferred through the VPN tunnel. When you reach your limit, you may purchase additional traffic or wait for your next billing cycle. We reserve the right to throttle connections that exhibit abnormal usage patterns to protect service quality for all users.

11. Device Limits

Each plan specifies a maximum number of simultaneous device connections. Attempting to exceed or bypass device limits (including using VPN multiplexing or sharing) may result in account suspension.

12. Intellectual Property

All intellectual property rights in the Service, including but not limited to the website, software, documentation, logos, and trademarks, are owned by NexTunnel or its licensors. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose during your active Subscription.

13. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• NexTunnel provides the Service "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied
• We do not warrant that the Service will be uninterrupted, secure, or error-free
• We are not liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability for any claim arising from the Service shall not exceed the amount you paid in the 12 months preceding the claim
• We are not responsible for any content transmitted through the VPN tunnel
• We are not liable for actions taken by third parties, ISPs, or government entities

15. Indemnification

You agree to indemnify, defend, and hold harmless NexTunnel, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorney's fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any content transmitted through the Service via your Account
• Any illegal activity conducted through your Account

16. Cooperation with Authorities

NexTunnel operates in compliance with applicable laws. We may cooperate with law enforcement authorities when presented with valid legal process (court orders, warrants, or subpoenas). Due to the nature of our service and our data practices, the information we can provide is limited to the data we retain as described in our Privacy Policy.

In cases involving CSAM, terrorism, human trafficking, or imminent threats to life, we will cooperate fully and promptly with relevant authorities.

17. Termination & Suspension

We may suspend or terminate your Account immediately, without prior notice, if:

• You violate these Terms or the Acceptable Use Policy
• Your use of the Service poses a security risk or may cause harm to other users
• We are required to do so by law
• Your payment obligations are not met

Upon termination for violations, you are not entitled to any refund. We reserve the right to report illegal activities to the appropriate authorities.

18. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a prominent notice on our website at least 14 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the modified Terms.

19. GDPR & Data Protection

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR). Please refer to our Privacy Policy for details on data processing, legal bases, and your rights.

20. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Romania and the European Union. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Romania, unless mandatory consumer protection laws in your jurisdiction provide otherwise.

21. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

22. Entire Agreement

These Terms, together with the Privacy Policy, Acceptable Use Policy, and Cookie Policy, constitute the entire agreement between you and NexTunnel regarding the Service, superseding any prior agreements.

23. Contact

For questions about these Terms of Service, contact us through the support ticket system in your dashboard or email us at legal@nextunnel.com.